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Frequently Asked Questions
SHIPPING AND TRACKING
We only ship out through UPS.
Shipping cost is determined by UPS by weight and location at time of checkout. We offer UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air. Due to the delicate nature of certain products, consistently warm climates require faster shipping services.
We try to process and ship out packages as soon as possible, but we reserve the right to make executive decisions in regards to shipping date in order to ensure you are receiving the best product possible. Factors that contribute to different shipping dates include: weather, product availability, holidays, and other factors that are out of our control.
Orders do not ship out on weekends. Shipping options only reflect the time the package will take to get there once it has been taken from our facility. Processing and handling times are separate from shipping time.
We send out order confirmation and tracking information once it's shipped through your email. You can check status through order confirmation email and will receive a tracking link through UPS.
Due to the delicate nature of certain products, consistently warm climates require faster shipping services. This is to ensure that your products arrive in excellent condition.
We will not guarantee a specific delivery date - once the package leaves our facility, it is in UPS's control and we do not have control over it. We reserve the right to make executive decisions in regards to shipping date in order to ensure you are receiving the best product possible. Factors that contribute to different shipping dates include: weather, product availability, holidays, and other factors that are out of our control.
SUMMER SHIPPING: We offer flat rate $5 shipping on your entire order if it's $75 or more, due to insulation and ice packs in the summer! This only applies to continental US.
The total must reach $75 or more for products shipped to a single location.
Returns & Refunds
Unfortunately, we cannot accept returns for orders. However, we are happy to offer refunds or replacements for damaged, melted, or defective items, depending on the circumstances. To process this, please provide photo proof, and we will assess the situation accordingly.
Please note, we reserve the right to determine whether a replacement or refund is the most appropriate solution based on the specifics.
For further clarification or assistance, please don’t hesitate to contact us at sales@thefudgeshoppe.com.
Email & Text Preferences
If you'd like to unsubscribe from emails, please hit the unsubscribe buttons at the bottom of any promotional email you've recieved.
Yes, please text 'STOP' in our promotional text thread to be unsubscribed.
General Information
In order to ensure the highest level of excellence, we encourage you to keep your bounty of handcrafted excellence in its original packaging, out of direct sunlight and in a cool place.
The vast majority of the chocolates made in our facility are crafted with simple, high-quality ingredients and will be in an exceptional condition for at least 3-4 months from your purchase date.
Chocolate Covered Fresh Fruit is the exception and is best enjoyed the day of purchase or the day after. We always advise our freshly dipped fruit to be kept in the refrigerator.
For more information, please read our Chocolate Freshness Guide.
We are always looking for amazing new team members! Please fill out our application form and we'll get back to you as soon as we can.